Effective Date: 18 June 2025
Last Updated: 18 June 2025

1. Our Commitment to Fair Play

At Mavacrest Ltd, we are fully committed to maintaining the integrity, transparency, and fairness of all our promotional activities, including any bonus prize draws.
We operate a zero-tolerance policy toward fraudulent behavior, abuse, or any attempt to exploit our systems or promotions.

2. Prohibited Activities

Any individual found engaging in any of the following actions may be disqualified without notice and may face a permanent ban from our platform:

  • Creating or using multiple accounts to gain an unfair advantage

  • Exploiting technical vulnerabilities, automation tools, bots, or scripts

  • Providing false, incomplete, or misleading personal information

  • Attempting to influence or manipulate the outcome of a prize draw

  • Filing unjustified chargebacks after receiving digital content

  • Harassing staff, other participants, or engaging in abusive conduct

We monitor all entries and activity for suspicious patterns and behavior.

3. Identity Verification

Mavacrest Ltd reserves the right to request proof of identity at any point, especially:

  • Before awarding any prize

  • Before processing a refund or dispute

  • When unusual or suspicious activity is detected

All identity checks are conducted in accordance with UK GDPR and data protection laws. Refusal to comply may result in disqualification or account suspension.

4. Draw Integrity

We ensure that all bonus draws are conducted fairly and without bias:

  • Winners are selected using a certified random method (e.g., RNG tool or supervised draw)

  • Each draw is time-stamped and logged securely

  • No manual alterations or interference are permitted

  • Participant lists remain confidential unless legally required or consented by the winner

5. Reporting Suspicious Behavior

If you suspect any fraudulent activity or abuse of our platform, please report it confidentially to:

📧 security@mavacrest.com

Include as much relevant detail as possible (e.g., account/email involved, description of issue, screenshots if applicable).
We take all reports seriously and investigate each case thoroughly.

6. Consequences of Fraud

Violations of this policy may result in:

  • Immediate disqualification from all active and future campaigns

  • Forfeiture of any prizes already won

  • Permanent banning of the account and associated data

  • Legal escalation, including notification of authorities under UK law

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