Effective Date: 18 June 2025
Last Updated: 18 June 2025

This page outlines how formal legal inquiries, requests for clarification, or compliance-related concerns can be directed to Mavacrest Ltd in a secure and appropriate manner.

1. Purpose

This policy is intended to establish a dedicated and confidential communication channel for:

  • Individuals

  • Legal entities

  • Government authorities

  • Regulatory bodies
    ...who wish to contact Mavacrest Ltd regarding any matter of legal relevance.

This includes issues such as:

  • Compliance with UK or international law

  • Terms of use clarification

  • Intellectual property rights

  • Data protection (UK GDPR)

  • Advertising or promotional standards

  • Legal concerns related to bonus prize draws or purchases

2. Official Legal Contact Details

All formal legal correspondence should be addressed to:

Mavacrest Ltd – Legal Department
📍 71–75 Shelton Street
Covent Garden, London
WC2H 9JQ, United Kingdom

📧 Email: legal@mavacrest.com
📞 Phone: +44 (0) 7466 005886
🕐 Business Hours: Monday to Saturday, 08:00 – 17:00 (UK time)

3. Acceptable Legal Inquiries

You may use the above channel for inquiries related to:

  • Policy or terms clarification

  • Intellectual property or copyright disputes

  • Bonus prize draw legal framework

  • Data privacy & compliance (UK GDPR)

  • Regulatory authority contact or audit requests

  • Consumer protection concerns

  • Escalated complaint or dispute resolution

Please do not use this contact for general customer support (use support@mavacrest.com instead).

4. Confidentiality & Response Time

  • All legal communications are handled with strict confidentiality

  • We provide acknowledgment within 3 working days

  • A full written response is typically issued within 10 working days

  • Urgent matters (e.g., government/regulatory inquiries) are prioritized

5. Legal Escalation

If your matter requires formal legal action or representation:

  • We will escalate to our appointed legal counsel

  • You may be requested to send communication via registered mail

  • Official replies may be issued by our external legal representatives

6. Submission Requirements

  • All legal communications must be submitted in English

  • Include full contact details and any relevant supporting documents

  • Anonymous or informal messages will not be treated as legal correspondence

7. Data Retention

All legal correspondence is archived for a minimum of 6 years, in accordance with:

  • UK company recordkeeping obligations

  • UK GDPR and data protection requirements

This ensures legal matters are properly recorded and stored separate from general support requests.

Order now