Effective Date: 18 June 2025
Last Updated: 18 June 2025

1. General Statement

All purchases made on www.mavacrest.com are considered final due to the digital nature of the products. By placing an order, you acknowledge and agree to the terms outlined in this Refund Policy.

As our products are delivered instantly, the right to cancel under the Consumer Contracts Regulations 2013 does not apply once the download or delivery has begun.

2. Non-Refundable Situations

Refunds will not be issued in the following scenarios:

  • You changed your mind after placing the order

  • You mistakenly purchased the wrong item

  • You expected a specific outcome (e.g., winning a bonus prize)

  • You were dissatisfied with the content after download

  • You attempted to use false or incomplete information

  • You were disqualified from any bonus draw due to policy violations

3. When Refunds May Be Granted

In rare and exceptional circumstances, a refund may be approved at our discretion, including:

  • Duplicate or accidental charges

  • Technical failure during checkout resulting in incomplete delivery

  • Unauthorized payment (e.g., card fraud)

  • Cancellation of a bonus draw or promotional offer associated with your order

All refund requests must be submitted within 14 days of the original purchase date.

4. How to Request a Refund

To submit a refund request, please email us at:
📧 refunds@mavacrest.com

Please include the following:

  • Full name and email used for purchase

  • Order number or transaction ID

  • Reason for the request

  • Any supporting documentation or screenshots

We aim to respond within 5 business days, and approved refunds will be processed within 10 business days using the original payment method.

5. Processing Fees

In some refund cases, a small processing or administrative fee may be deducted to cover transaction charges.
You will be informed of this before the refund is finalized.

6. Cancellation by Mavacrest Ltd

If Mavacrest Ltd must cancel an order, campaign, or bonus prize draw due to unforeseen technical or operational issues:

  • You will be notified by email

  • A full refund will be issued within 14 business days

7. Chargebacks and Disputes

Filing a chargeback without first contacting our support team may result in:

  • Immediate account suspension

  • Disqualification from future offers or giveaways

  • Legal action for breach of contract

  • Blocking of associated IP addresses from accessing our platform

We strongly encourage contacting us directly before disputing any charge.

8. Questions

If you have any questions regarding refunds or your eligibility, please contact:

Mavacrest Ltd – Refunds Department
📧 Email: refunds@mavacrest.com
📍 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

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